Autotask: Error Creating a Ticket

Matthew Gulliver
Matthew Gulliver
  • Updated

Below are the two common things that might cause ticket creation to fail: 

1) Please be sure to double check and make sure your ticket priority is set properly. If it is not set the system will generate an error when trying to create a ticket. See the screenshots below: 

In our example it would be set to Medium



2) The Default Board should also be set to the proper Queue you want the tickets to go to in Autotask. 



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