Enabling Two-Factor Authentication

Olivia McCormack
Olivia McCormack
  • Updated

Hello! In this article, we'll walk through the steps for enabling two-factor authentication for your Backup Radar account users.

Who can use this feature?
• Administrator users.
• Standard users (who have been granted access).
 
Note: There are three user types in Backup Radar: Admin, Standard, and Client. Admin and Standard user accounts are also referred to as Partner accounts. To learn the full details of user type permissions, see Understanding User Types.  

 

Enabling Two-Factor Authentication (for Admin or Standard Users)

Enabling Two-Factor Authentication (for Admin or Standard Users) 

This function is supported in the ScalePad Hub, where Admin and Standard users are managed. For step-by-step instructions, see the resources below:

Managing Multi-Factor Authentication for Your Own Account

Managing Multi-Factor Authentication for Your Users

 

Enabling Two-Factor Authentication (for Client Users)

Enabling Two-Factor Authentication (for Client Users)

  1. In Backup Radar, navigate to Settings > User Management.
    Settings > User Management.png

  2. Choose the Client tab.
    Choose Client tab.png

  3. Select the client user(s) you would like to enable two-factor authentication for, click the Bulk Actions drop-down menu, and select Enable Two-Factor Authentication.
    Select Client User > Bulk Actions > Enable Two-Factor Authentication.png

  4. Click Enable. Note that you can disable two-factor authentication for this user at any time by repeating these steps and clicking Disable two-factor authentication on this step instead.
    Click Enable.png

  5. The next time the user logs in, they will be prompted to set up multi-factor authentication.
    Multi-Factor Setup.png

 

Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.

Was this article helpful?

3 out of 3 found this helpful

Have more questions? Submit a request