Changing a user's password

Olivia McCormack
Olivia McCormack
  • Updated

Did one of your Backup Radar account users forget their password? No worries! You can change passwords for your users by following the steps below.

Who can use this feature?
• Administrator users.		  
Need to reset your own password? See Resetting Your Own Password.
Note: There are three user types in Backup Radar: Admin, Standard, and Client. Admin and Standard user accounts are also referred to as Partner accounts. To learn the full details of user type permissions, see Understanding User Types.  

 

Changing an Admin or Standard User's Password

Changing an Admin or Standard User's Password

This function is supported in the ScalePad Hub, where Admin and Standard users are managed. See Resetting a User's Password for more details.

 

Changing a Client User's Password

Changing a Client User's Password

  1. In Backup Radar, navigate to Settings > User Management.
    Settings > User Management.png 

  2. Choose the Client tab.
    Choose Client tab.png

  3. Select the client user(s) you'd like to set a new password for, click the Bulk Actions drop-down menu, and select Set New Password.
    Select Client User > Bulk Actions > Set New Password.png 

  4. Enter your desired new password for your selected user(s) and click Save.
    Change Password.png

  5. As a final step, you'll want to reach out to your user and provide them with their new password so they can log in.

 

 

✉️ Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.
🎙️ Interested in attending a live Q&A session with our Product Adoption team? Sign up to attend Backup Radar Office Hours and get real-time answers to your questions.
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