Integrating your client list manually

Integrating your client list with Backup Radar allows you to create a link between your backup results and tickets in your PSA, as well as do things like sort, filter, and run reports for backup results by company.

Who can use this feature?
• Administrator users.
• Standard users (who have been granted access).

If you're not using one of the PSAs mentioned in our Adding your client list section, you can create your client list manually by logging into your Backup Radar account and navigating to Manage > Companies > Company List > Add Company.

Manage > Companies > Company List > Add Company.png

Note: If you map your backup to a local company instead of a company that was imported from your API-integrated PSA, any tickets created will be associated with your Catch all Company. You can verify whether a company is local or PSA-integrated by navigating to Manage > Companies > Company List and checking the Type column.

✉️ Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.

🎙️ Interested in attending a live Q&A session with our Product Adoption team? Sign up to attend Backup Radar Office Hours and get real-time answers to your questions.

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Integrating your client list manually

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