If you've created a new Backup Plan but no backups are appearing under it (the Backup Count shows 0), this is likely because the backups already match another Backup Plan with a higher priority.

Backup Radar assigns backups to the first matching Backup Plan based on priority order. If a higher-priority Backup Plan already matches the same backups, those backups won't be assigned to the lower-priority plan — even if the lower-priority plan's filters also match.

Follow the steps below to verify and resolve this.

Who can use this feature?

• Administrator users.

• Standard users (who have been granted access).

Verify your Backup Plan priority order

1. In Backup Radar, navigate to Manage > Backup Plans.

2. Review the Priority column to check the priority order of your Backup Plans. Newly created Backup Plans are assigned the lowest priority by default.

3. Identify whether another Backup Plan with a higher priority (a lower number) matches the same vendor, application, and source as the new plan. If two or more Backup Plans share these criteria and their rules aren't mutually exclusive, the higher-priority plan captures the backups first.

4. To confirm the conflict, click the Backup Count value for the higher-priority Backup Plan. This brings you to the Edit Backups page and displays the backups assigned to that plan. Check whether the backups you expected in your new plan appear here instead.

Resolve the conflict

Once you've confirmed that a higher-priority Backup Plan is capturing the backups, you have a few options:

• Adjust the priority order: Click Edit Priority on the Backup Plans page, then drag your Backup Plans into the desired order so the new plan takes priority.

• Edit the higher-priority plan's rules: Make the higher-priority Backup Plan's rules more specific so it no longer matches the backups you want assigned to the new plan.

• Disable or delete the higher-priority plan: If the higher-priority Backup Plan is no longer needed, deactivate it or delete it so the backups can match the next eligible plan.

After making changes, Backup Radar reprocesses the affected backups. You can monitor progress in the Reprocessing Status column on the Backup Plans page. While reprocessing is in progress, results may not yet appear on the Daily Activity page.

For more details on the Backup Plans page and its features, see About the Backup Plans list view page.

Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.