If your Datto SaaS Protection backups are displaying a "No Result" status in Backup Radar, this is typically caused by the backup report that Backup Radar receives from Datto SaaS Protection containing no data or only limited data. Follow the steps below to confirm whether this is the case and how to resolve it.
Who can use this feature?
Admin users
What you'll need:
Access to your Backup Radar account
The email address Datto SaaS Protection is configured to send reports to
Verify the report contents
In your Backup Radar account, navigate to Integrations > Mailboxes.
Open the email address that Datto SaaS Protection is configured to send reports to.
Search for "All organizations" and download the most recent email.
Note: Confirm that Backup Radar received an email for the day you're experiencing the issue. If no email exists for that day, the report wasn't delivered and Backup Radar has no data to ingest.
Open the downloaded email and check whether the attached CSV is empty or contains only limited data.
If the CSV is empty or contains limited data
An empty or incomplete CSV confirms that the report doesn't contain enough information for Backup Radar to ingest results. This is a Datto SaaS Protection issue rather than a Backup Radar issue.
Reach out to Kaseya support to find out why the Datto SaaS Protection report is empty or incomplete. Once Kaseya resolves the issue and the reports contain complete data again, Backup Radar will resume ingesting your backup results automatically.
If the CSV contains complete data
If the CSV contains complete backup data but your backups are still showing "No Result" in Backup Radar, reach out to our support team by submitting a ticket and attach the email containing the report so we can investigate right away.
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