When Backup Radar receives backup results from the Veeam Service Provider Console (VSPC) integration, it evaluates the results at both the job level and the device level. The level where a failure occurs affects the status that Backup Radar displays for the associated devices and, in some cases, the result timestamp.

Who can use this feature? Partners using a VSPC integration

How Backup Radar evaluates VSPC results

Backup Radar uses multiple data points from VSPC to build each backup entry. Results are evaluated at two levels:

• Job level: The overall status that VSPC reports for the backup job.

• Device level: The individual status that VSPC reports for each device in the job, such as a virtual machine (VM).

When the job-level and device-level results are consistent, Backup Radar displays the corresponding status for each device.

Job-level failures

When VSPC reports a failure at the job level that isn't tied to an individual device, Backup Radar marks all devices associated with that job as failed. This applies even when the individual device-level backups completed successfully.

A job-level failure might not map to a specific device. Because Backup Radar cannot attribute the failure to one device, it applies the failed status to every device in the job.

For example, if a copy job contains seven VMs and all seven devices report successful backups, but the job reports a failure because of an unrelated error, Backup Radar displays a failure status for all seven VMs.

Result timestamps for job-level failures

When Backup Radar applies a job-level failure to associated devices, the result date and time might differ from the actual device-level backup time. The timestamp reflects the job-level data rather than the time that each individual device completed its backup.

Device-level failures

When the job level reports success but an individual device reports a failure, Backup Radar marks only the affected device as failed. Other devices in the same job retain their successful status.

Backup Radar handles device-level failures independently, so a failure on one device does not change the status of other devices in the job.