Integrating with CrashPlan Small Business Emails

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Hey there! Follow the steps below to create an integration between CrashPlan and Backup Radar.

What you'll need:
• Your Backup Radar email address (this can be found in your Backup Radar account under Integration > Mailboxes).

• Admin access to a CrashPlan account.

Note: This article captures third-party steps and/or an interface that may have since been updated.  
  1. From the Active screen in your CrashPlan account, click Add a new user and select Add Users.
  2. Fill out the First Name, Last Name, and Password fields.
    Enter name and password .png

  3. The email address for this user needs to match your registered Backup Radar email address. Under Email Address, enter one of the following and click Add User:
    1. Your Backup Radar email address.
      Note: The drawback to choosing this option is that you won't be able to read marketing/promotional/account notification emails sent to you from CrashPlan.
    2. A distribution group email address with two recipients:
      • Your Backup Radar email address.
      • The email address to which you would like to receive CrashPlan notifications.
      Enter email address.png

      Note: When entering your Backup Radar email address, we recommend using plus email addressing (aka: sub-addressing) to create a variation of your email address. Feel free to check out Using Plus Email Addressing to Keep Your Notifications Organized for more details on why this is a useful best practice.

  4. Go to Account and under Subscription Administrator, click Change.
    Under Account, click Change.png

  5. Under Change subscription administrator to:, select the new user you just created and click Change.
    Choose New User.png
  6. Go to Devices and choose Active.
  7. Choose a device to view its details.
  8. Click the Action menu and choose Edit.
  9. Select the Reporting tab, make the following changes, and click Save:
    1. Set Delivery time to Morning.
    2. Set Send backup report to every 1 day.
      In the Reporting tab, modify delivery time and cadence.png

For more information on this report, feel free to review the following article from CrashPlan: Your backup status report (Small Business).

What’s next?

Shortly, your email notifications should start landing in your Backup Radar email inbox on a daily basis.

Now that you’ve set up your email notifications, you’ll want to activate this backup within Backup Radar. See Activation Overview for step-by-step instructions on how to do this.


Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.

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