Integrating with Dropsuite API

Olivia McCormack
Olivia McCormack
  • Updated

Hi there! Follow the steps below to create an integration between Dropsuite and Backup Radar.

Who can use this feature?
• Administrator users.
• Standard users (who have been granted access).		  
Note: This article captures third-party steps and/or an interface that may have since been updated.  
  1. In your Dropsuite account, navigate to Settings > API Settings and make a note of the following API credentials:
    Dropsuite API Settings.png
    a. API URL
    b. Reseller Token
    c. Authentication Token

  2. In your Backup Radar account, navigate to Integrations > Backup Integrations.
    Integration and select Backup Integrations.png

  3. Click the + button on the Dropsuite tile.
    Click the + Button on the Dropsuite Tile.png

  4. Enter the following information and click Save.
    Create Dropsuite Source.png
    a. Profile Name: Name your profile anything you'd like (for example, "Dropsuite").
    b. Server Address: Paste your Dropsuite API URL.
    c. Reseller Token: Paste your Dropsuite Reseller Token.
    d. Access Token: Paste your Dropsuite Authentication Token.

Note: Following a successful integration, you'll be returned to the Backup Integrations tab, where you can confirm your new integration source by looking for the Enabled checkmark icon.

Shortly, your backups will start populating in your Manage > Activate Backups screen and syncing hourly.

  

Note: Dropsuite only performs Groups & Teams backups every 3 days if no data is detected. This can result in "No Result" statuses and unwanted ticket noise when backups are not run. Check out Backup Frequency for more details on this Dropsuite functionality.

To avoid this, you can either:
a. Contact Dropsuite customer support to request daily backups for Groups & Teams, or:
b. Set your No Result Threshold to 2 days in your Backup Radar template.

  

What's next?

Once you’ve set up all your integrations, your next step is mapping your clients to their backups.

  
✉️ Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.
🎙️ Interested in attending a live Q&A session with our Product Adoption team? Sign up to attend Backup Radar Office Hours and get real-time answers to your questions.
📣 Feedback on this article? Let us know in the comments below!

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