Setting up a Custom Email Delivery Method (SMTP or Microsoft 365)

Olivia McCormack
Olivia McCormack
  • Updated

By default, Backup Radar will send scheduled reports and email notifications from noreply@backupradar.com.

You can alternatively set up a custom email delivery method to send scheduled reports and/or email notifications using your own domain. This is useful for a few reasons:

  • Giving you more control over improving deliverability in the event of a shared sender reputation issue.
  • Allowing your colleagues and clients to directly reply as needed.
  • Reinforcing your brand consistency through white-labeling.

You can connect using one of two delivery methods in Backup Radar: SMTP and Microsoft 365.

Note: The Microsoft 365 email delivery method is rolling out gradually and may not be available in your account yet. All Partners should have access to this method by September 2026.  

Setting up SMTP

Setting up SMTP

Note: Only choose SMTP if you're comfortable switching delivery methods later, as some email providers (notably, Microsoft*) plan to discontinue this authentication method in the future.

*See Updated Exchange Online SMTP AUTH Basic Authentication Deprecation Timeline for more details.		  
  1. In Backup Radar, navigate to Settings > Email Delivery > Configure Email Delivery.
    Settings > Email Delivery > Configure Email Delivery.png
     
  2. Choose SMTP Server.
    Choose SMTP Server.png
     
  3. Configure the following SMTP settings for your email host and account and click Save:
    Configure Email Delivery.png
    a. Sender Email: Add the email address you want reports and notification to send from.
    b. Server Address: Enter your email host's SMTP server address.
    c. Port: This field defaults to 587; update this field if your provider uses a different port.
    d. Authentication: Enter the user name and password for the mailbox, or toggle on Use Anonymous Authentication if your server doesn't require credentials.

Setting up Microsoft 365

Setting up Microsoft 365

  1. In Backup Radar, navigate to Settings > Email Delivery > Configure Email Delivery.
    Settings > Email Delivery > Configure Email Delivery.png
     
  2. Choose Microsoft 365.
    Choose Microsoft 365.png
     
  3. Click Connect Microsoft Account to select and sign in to the Microsoft account you want your Backup Radar emails sent from. Follow the prompts and grant Microsoft's requested permissions to finalize your connection.
    Connect Microsoft Account.png
     

 

What's next?

When creating a scheduled report, you should see your email address as an option in the Email Delivery Method drop-down menu.
Created Scheduled Report > Email Delivery Method.png
 

Similarly, when creating a ticket profile with email notification, you should see your email address as an option in the Email Delivery Method drop-down menu.
Create Ticket Profile > Email Delivery Method.png

  
✉️ Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.
🎙️ Interested in attending a live Q&A session with our Product Adoption team? Sign up to attend Backup Radar Office Hours and get real-time answers to your questions.
 

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