If your Datto BCDR integration is working but some companies appear in Backup Radar without a Backup Client ID, the organization in the Datto Partner Portal likely isn't linked to its devices. Follow the steps below to resolve this.

What you'll need

• Admin or Security Admin access to the Datto Partner Portal.

Note: This article captures third-party steps and/or an interface that may have since been updated.

Linking devices to an organization in Datto

When a Datto BCDR organization isn't linked to its devices, the Client ID isn't included in the API response. This means Backup Radar can't associate those backups with the correct company.

To fix this:

1. Log in to the Datto Partner Portal.

2. Navigate to Admin > Manage Organizations.

3. Find the organization that corresponds to the company missing a Client ID in Backup Radar.

4. Click the Edit (pencil icon) next to the organization.

5. Click Link Devices.

6. Search for the device by hostname or serial number, and select the device(s) that belong to this organization.

7. Click Link Devices to complete the setup.

8. Repeat steps 3–7 for any additional organizations that are missing a Client ID.

Note: If you see a message that says "The device hasn't been linked successfully", this doesn't always mean the link failed. Verify the device association before re-attempting.

Backup Radar syncs with the Datto BCDR API hourly. After linking your devices, the Client ID should populate in Backup Radar on the next sync cycle.

For more details on managing organizations in the Datto Partner Portal, see Datto's guide: Manage company and organization users.

What's next?

Once the Client ID is populating correctly, you may need to map the client to the correct company in Backup Radar. For more details, see Mapping clients to their backups.

If the Client ID still doesn't appear after linking your devices and waiting for the next sync, reach out to our friendly, neighborhood support team by submitting a support ticket and they'll be happy to take a look for you.

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