If a backup vendor rejects your Backup Radar email address because it contains a plus sign (+), the vendor might not support plus addressing. Use an internal distribution list to forward messages to your Backup Radar plus address.

What you’ll need

• Your Backup Radar email address.

• Admin access to create or manage a distribution list in your email service.

• Access to the backup vendor’s email notification settings.

Create a distribution list

Create a distribution list in your organization’s email service and add your Backup Radar plus address as a member or contact.

1. Create a distribution list, such as backup-vendor@yourcompany.com.

2. Add your Backup Radar plus address as a member or contact, such as yourcompany+clientidentifier@us.backupradar.com.

3. Save the distribution list.

4. If your email service requires it, allow the distribution list to receive messages from external senders and forward messages to external recipients.

Configure the backup vendor

Enter the distribution-list address in the backup vendor’s email notification settings.

1. Open the backup vendor’s email notification or report settings.

2. Enter the distribution-list address instead of the Backup Radar mailbox with plus addressing.

3. Save the notification settings.

4. Send a test notification or wait for the next scheduled report.

Verify the email flow

Confirm that the backup vendor can send messages to the distribution list and that the distribution list forwards them to the exact Backup Radar plus address.

If the message reaches Backup Radar, verify that the expected backup information appears in your account.

If the workaround doesn’t work

• Confirm that the distribution list forwards messages to the exact Backup Radar plus address.

• Confirm that your email service allows messages from the backup vendor and forwarding to external recipients.

• Confirm that the backup vendor accepts the distribution-list address.

• Check the distribution list’s delivery or message-trace logs for rejected messages.