If Backup Radar doesn’t ingest a backup result from an email, the message might not match the vendor’s default email structure. Unless the vendor’s Backup Radar configuration guide specifies an alternative, use the default format.
Check the email format
If available, review the Backup Radar configuration guide for the vendor.
If the guide specifies a supported alternative format, configure the backup product to use that format.
If no guide is available or it doesn’t specify an alternative, configure the backup product to use its default notification format.
Send a new test notification after updating the format.
Customized email subjects or message bodies might omit information the parser needs. As a result, Backup Radar might not create a backup result or might mark the email as Unrecognized.
If the result is still not ingested
Submit a support ticket and attach the raw .eml file. The raw email helps Support review the message format and identify the next steps.
| ✉️ Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket. |
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